Water, wastewater, surface water and street maintenance are all utility services provided by the City and were billed every two months. Many of you have asked for monthly billing, and it is here.
Often, Lake Oswego residents and businesses call to ask why their bill is so high, not realizing that it is for 60 days and not 30 . Monthly bills will make the service time period much clearer.
"By switching to monthly billing, our customers will see smaller, more regular amounts. In addition, service time and payment amount are better linked, so that unintended use can be detected sooner," says Finance Director Ursula Euler.
Timing for first monthly bill in the mailbox
Take a look at the first two digits of your account number, and you will know when your first monthly bill will be in your mailbox. Residents and businesses whose account numbers start with 05, 07, 08, or 09 will receive their last two-month bill in late March, while all other residents and businesses will receive their last two-month bill in late April. Afterward, the bills will come monthly.
Electronic billing and payment options
While this switch will add additional expense in meter reading, postage, and bill printing, David Donaldson, Assistant City Manager, states: "We are hopeful that more and more of our customers will opt to receive e-mail bills and make electronic payments. This will help off-set some or all of the increased expenditures in the future."
With that said, late payment timeframes will also shrink. We would like to encourage anyone who has past due balances to take care of them. Payments are accepted online at www.ci.oswego.or.us/pay, or in person by cash, credit card or check at City Hall during regular business hours, Monday through Friday, 8 a.m. to 5 p.m. Outside of business hours, payments can be dropped into a drop box located in the back lobby at City Hall.
In 2009, the City’s water rates were re-designed to encourage water conservation through three increasingly costly volume tiers. For your convenience, usage in each tier will continue to be shown on the bill along with a past usage graph. Fees and volume tiers are staying the same, but the tiers will be stated as monthly steps and will be half at 1-8, 9-16, and 17+ units for Tiers 1, 2 and 3, respectively, on the monthly bill.
More information on utility fees can be found on the website, at www.ci.oswego. or.us/finance/master-fees-and-charges.
You can also view this and other articles in the City's Hello LO publication for April.